Last updated: August 17, 2026

We want you and your little ones to love your TinyTonkey products! ❤️ If something isn't right, we’re here to help.

1. Return Eligibility 

We accept return requests under the following conditions:

▸The product delivered is damaged, defective, or incorrect.

▸A return request is raised within 48 hours of delivery.

▸The product is unused, unwashed, and in its original packaging with all tags intact.

2. Non-Returnable Items 

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged:

▸Used, worn, or washed products.

▸Innerwear, socks, swimwear, or other hygiene-sensitive items.

▸Items damaged due to improper handling, misuse, or normal wear and tear.

3. How to Initiate a Return 

To raise a return or exchange request, please email us at Saket@tinytonkey.com with the following details:

▸Your Order ID

▸A brief description of the issue

▸A clear unboxing video or photos showing the defect/damage (mandatory for damaged or incorrect item claims)

4. Refunds & Processing

▸Once your return is received and inspected, approved refunds will be processed within 5–7 business days.

▸Refunds will be credited back to your original payment method (or via bank transfer for COD orders).

▸Note: Shipping charges or COD fees (if applicable) are non-refundable unless the return is due to an error on our part.

5. Replacements & Exchanges

▸If the item received is defective or incorrect, we will offer a free replacement subject to stock availability.

▸If a replacement is unavailable, a full refund will be processed to your original payment method.

6. Order Cancellations

▸Orders can be cancelled within 12 hours of placement or before the order has been dispatched (whichever comes first).

▸Once an order has been shipped, it cannot be cancelled, but you may request a return upon delivery if eligible.